Last Updated: January 1, 2025
Introduction
TRENCHTECH, INC. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Submit a quote request or inquiry form
- Contact us by phone, email, or through our website
- Enter into a rental agreement or purchase equipment
- Register for training programs
- Subscribe to communications from us
This information may include:
- Name and job title
- Email address
- Phone number
- Company name and business address
- Project details and equipment requirements
- Payment and billing information
Information Automatically Collected
When you visit our website, we automatically collect certain information, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website address
- Date and time of visit
We collect this information using cookies and similar technologies. For more information, see our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
- Respond to your inquiries and provide quotes for equipment and services
- Process rental agreements, equipment sales, and service requests
- Deliver training programs and engineering services
- Communicate with you about orders, services, and account matters
- Send promotional communications (with your consent where required)
- Improve our website, services, and customer experience
- Analyze website usage and trends
- Prevent fraud and ensure security
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, such as:
- Payment processors
- Website hosting providers
- Email service providers
- Analytics providers
These providers are contractually obligated to protect your information and may only use it to perform services for us.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.
With Your Consent
We may share your information with third parties when you provide explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Access controls and authentication
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to:
- Provide services you have requested
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Business records such as rental agreements and sales transactions are typically retained for at least seven years to comply with tax and regulatory requirements. Website usage data is generally retained for a shorter period unless needed for security or compliance purposes.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and to receive it in a structured, commonly used format.
Correction
You have the right to request correction of inaccurate or incomplete personal information.
Deletion
You have the right to request deletion of your personal information, subject to certain exceptions such as legal retention requirements.
Objection and Restriction
You have the right to object to certain processing of your personal information and to request restriction of processing in certain circumstances.
Opt-Out of Marketing
You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in the communication or by contacting us directly.
Cookies
You can control cookies through your browser settings. See our Cookie Policy for more information.
To exercise any of these rights, please contact us at help@trenchtechinc.net. We will respond to your request within 30 days.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
International Data Transfers
If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
